Delivery / Return

Delivery and Return

Shipping

Packages are generally dispatched within 48 hours of receiving your payment (Unless otherwise mentioned on the homepage for exceptional cases). Shipping costs are offered in France on orders over € 70 order. The standard shipping method is Colissimo off without signature. If you prefer delivery with signature, an additional cost applies, thank you for contacting us. Whatever the chosen method of shipping, we will provide as soon as possible a link that allows you to track online delivery of your package.

Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order.

Return

The product received is not for you, or you want to change the model? As of the date of receipt of your package you have 14 days to make a return. The hallmark of the postmark. In all cases, the products must be returned by Colissimo in their original condition, including packaging with labels and accessories, in perfect condition for resale. All goods will be inspected upon receipt.

How do I return?

The following procedure should be fully respected: Contact us on: info@verapilo.com, tell us the reasons for your return or the model with which you want to share.

Upon our acceptance by return mail, return your order by Colissimo at the following address:

VERA PILO COLLECTIONS 15, rue des Draperies, Bâtiment A 69370 Saint Cyr au Mont d'Or, FRANCE.

We recommend that you make all your returns by Colissimo and keep fault tracking number which we could guarantee the receipt of your return package. Return shipping costs are the responsibility of the Customer, we offer the second shipment in case of exchange.

Have you received my return?

We will send you an email as soon as we receive the returns to our warehouse. If we would not be able to provide an adequate replacement article, we will contact you by email. Please allow up to 10 days for us to receive your return. Once received, we will review and process your items within 48 hours to ensure you receive your product in exchange, credit or refund in the shortest time.