Delivery and return
Packages are generally shipped within 48 hours after receipt of your payment (unless indicated on the home page in exceptional cases). The standard shipping method is tracked Colissimo, delivered without signature. If you want a delivery with signature, an additional cost applies. You can also choose your Relay Point or Post Office. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online. Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to combine your purchases into a single order.
Back
The procedure below must be followed in full.
Contact us at: info@verapilo.com and tell us the reasons for your return or the model with which you wish to exchange. The product you received does not suit you, or do you want to change the model? From the date of receipt of your package you have 14 days to make a return. The postmark is authentic. In all cases, the products must be returned by Colissimo , in their original packaging, complete with their labels and any accessories, and have no signs of use. All goods will be checked upon receipt. Shipping costs for any returned product(s) are the responsibility of the customer , except in the event of a major error or defect in the product in the original delivery.Return your order by colissimo to the following address:
VERA PILO COLLECTIONS
11 rue des Aulnes. 69410 Champagne-au-Mont-d’Or. France
Did you receive my return?
We will send you an email as soon as we receive your return. In the event that we are unable to provide a suitable replacement item, we will contact you by email. Once received, we will review and process your items within 48 hours to ensure you receive your product for exchange, credit or refund as quickly as possible.